FAQ frequently asked questions

How long does it take to ship your products?

We take 2-4 days to process your order and 2-3 weeks for delivery.


Do you ship worldwide?

Yes, we do. We ship worldwide.


Where do we ship from?

Our offices are located in Cannes, France. Our international warehouse is located in China.


Do you provide tracking information?

Yes, just wait 3 days after your order and ask us via our e-mail address megaluxs@outlook.com


What happens if some items are missing from my order?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.


I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us a picture of the damaged item in question to megaluxs@outlook.com and we'll send you a similar replacement item as quickly as possible.


Where are you located?

We are located in Cannes, France


I still haven't received my order. Why it is taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time.